Make sure you’re using the email address you use for Staff Portal. If you have more than one address, try each. If it still isn’t recognized, request access and we’ll find your account.

You’ll see only the funds you’ve been connected to. Request access and list the funds you need, and we’ll update your account.

Codes sent by email can take a few minutes. Check your spam or junk folder, and make sure you’re looking in the inbox for your Staff Portal email. If codes are regularly slow, consider switching to an authenticator app. If you still can’t sign in, contact us.

Use the email address you use for Staff Portal. Spouses each have their own login, so each of you should use your own email address.

No. FM Connect has its own password, which you create the first time you sign in using Forgot your password?

Yes. Staff Portal remains available during the transition while we confirm that the financial information in FM Connect is complete and accurate. We’ll let you know well before anything changes.

If you manage, raise support for or help care for a ministry fund, yes. If you use Staff Portal only for reports, you can continue as you do now. If you aren’t sure, ask us.

You should have access to all the accounts you oversee or support. If you don’t see an account, let us know.

Initially, expense information will be updated weekly. Soon, it will be updated automatically each night.

Recurring gifts are still being moved to the new giving site, which may take a couple of weeks. Their gift doesn’t need to be set up again. Please encourage them not to create a new recurring gift, which could result in giving twice. If they need help, they can visit give.fmwm.org/sign-in-help or call (800) 342-5531.

Send them to give.fmwm.org/sign-in-help. They can follow the steps there, complete the contact form or call (800) 342-5531. Our team will help them directly.

There are two primary reasons.

First, Blackbaud is ending support for NetCommunity, the online giving platform FMCUSA has used. Because support ends January 1, 2027, we needed to move to a new giving solution before then.

Second, missionaries and ministry leaders have consistently told us that our previous tools did not provide the experience, information or functionality needed to effectively support fundraising and ministry partner development.

The new platform provides:

• A simpler giving experience
• Better fundraising tools
• More timely and accessible information
• Improved donor and church relationship management
• Fewer disconnected systems
• Stronger communication and storytelling capabilities

If missionaries are expected to carry significant responsibility for raising support, we believe FMCUSA has a responsibility to equip them with effective tools for that work.

After extensive evaluation of our organizational needs, we selected Site Stacker because it is designed specifically for mission organizations and missionary-sending agencies. FM Connect is our name for the tools built on Site Stacker.

It brings online giving, donor management, fundraising tools, account reporting and ministry partner engagement into a single platform. Rather than gathering information from multiple systems, you have one primary place to understand fundraising activity, donor relationships, commitments and ministry account information.

More importantly, it is designed not simply to record what has happened, but to help identify opportunities for meaningful follow-up and stronger donor care.

• My Dashboard: view details for each fund you’re connected to and edit your giving pages.
• Ministry Expenses: review the same type of expense information you’ve used in Staff Portal.
• My Donors: see contact and relationship information for your ministry partners and log your activity.

More features and tools will roll out regularly. Our goal is to help you see what may need attention next, whether that’s welcoming a new ministry partner, following up on a commitment, saying thank you or responding to changes in giving.

FM Connect is intended to improve support at every level. It will help area directors, fundraising coaches and appropriate World Ministries Center staff notice trends earlier, offer more timely help and provide stronger coaching around support raising, donor care, Church Planting and Development funds and project funding.

Our hope is not simply to provide better information, but to provide better support.

Our new giving site is live at give.fmwm.org. Beginning October 15, the Give buttons on FMWM.org will take donors there.

The new giving experience makes it easier for ministry partners to:

• Make one-time gifts
• Set up recurring gifts
• Support multiple ministries in a single transaction
• Manage payment methods and contact information
• See their giving history and receipts

Existing recurring gifts are being moved to the new giving site. Donors do not need to set up their recurring gifts again.

The move may take a couple of weeks. Until it’s complete, donors won’t see their recurring gifts when they sign in to the giving site. Once their gifts have moved, they’ll see their recurring gifts and their giving history.

Not as part of the fall 2026 transition. Missionary and country pages on FMWM.org remain in place, and existing URLs and QR codes continue to work. The main change is that the Give button on those pages now takes donors to the new giving site. FMWM.org will undergo a significant overhaul from January through March 2027.

Older links at give.fmcusa.org will redirect automatically to the matching page on the new giving site. Links beginning with host.nxt.blackbaud.com will stop working and need to be replaced. Where practical, link to your FMWM.org page or your new giving page.

Common places to check:

• Newsletters and email signatures
• Websites and social media profiles
• QR codes, prayer cards and brochures
• Automated email messages

This transition is the first step. We plan to redevelop FMWM.org on the same platform from January through March 2027, with greater emphasis on storytelling, engagement and mobilization, helping people discover missionaries and ministries and find clear ways to pray, give, go and partner.

If you’ve used DonorElf to track donor relationships, notes or activities, we can move that information into FM Connect on a case-by-case basis so you don’t have to start over. To request a DonorElf migration, contact Brad Wilcox, who will coordinate it with Site Stacker. You can also use the help form and choose “Moving my DonorElf information.”

Our long-term plan is to move missionary fundraising and relationship management from DonorElf to FM Connect. We won’t end FMWM’s DonorElf subscription until current users have moved, important DonorElf information has been transferred and we’re confident FM Connect provides what missionaries need.

• Set up your FM Connect login.
• Review your giving page and update it if needed.
• Replace any links beginning with host.nxt.blackbaud.com.
• Start using My Donors to keep track of your ministry partner relationships.
• Watch for training opportunities and future updates.