Help accessing your giving account

Check that you entered the address correctly. If you’re unsure which email address was associated with your church’s account or our system is not finding that, you can create a new account and we’ll connect your giving history to this new account.

If your email address is correct but isn’t recognized:

1. Return to Login and select “Don’t have an account? Sign Up Now!”
2. Follow the instructions to create your account.
3. Submit the contact form below so we can connect your new login with your church’s existing giving records.

Include your church’s name, city and state, and the email address you used to create your account. If you know your church ID, include that too.

Your church’s giving history and current commitments may not appear until we connect the records. Please don’t reenter existing commitments or set up replacement recurring gifts while we review your account.

Request help connecting my church’s account →

If you don’t see your church’s giving history or current commitments, your login may be connected to a separate account rather than your church’s existing organization account. Your giving information may still be associated with the original church record.

Please submit a help request. We’ll review the accounts, merge duplicate records if needed, and help connect you with the correct church account.

Include your church’s name, city and state, and the email address you used to sign in. If you know your church ID, include that too.

Get help finding my church’s giving information →

Our new system uses primary email addresses as your login instead of usernames.

You’ll need to create a new password using the steps above. Your old password will not be used on the new platform.

For a church account, check the transition email sent to your church. For an individual account, use the email address associated with your giving.

If you’re unsure, you can use the forgot password feature and if your email is not found, you can create a new account and contact us so we can connect your giving history to this new account.

Check your spam or junk folder and confirm that you entered the correct email address. If you still can’t find the message, contact us for assistance.

We can help update the account and arrange access for the appropriate person. Please provide your church’s name, city and state, and your role when contacting us. We’ll verify the change with your church before updating access.

Please contact us if you’re unsure how to access both. We’ll help you confirm that you’re using the appropriate account before you give or make changes.

If you’re unsure whether an existing recurring gift or commitment has transferred, please contact us before setting it up again. We’ll help you confirm its status and avoid creating a duplicate.

Start by signing in through My Giving. If your giving history is missing, use the help form below so we can check that your login is connected to the correct account.

If you need a particular statement or older record, tell us which year or period you’re looking for.